Key Account Co-ordinator

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Islip, Kettering

Job Type

Full Time

About the Role

Act in the best interests of Gold Line Feeds when dealing with suppliers, customers and colleagues, demonstrating integrity and professionalism.

Support business processes, promote equality, diversity and Health & Safety environment living the company values at all times.

Process orders from specific customers and oversee the operational delivery to support continued growth.
Ensure the service offered by Gold Line Feeds is truly first class.


Monday to Friday, 8:30am - 5pm

Key Responsibilities:

  • Process orders submitted via specific key customer portals onto our in-house system with a high degree of accuracy.

  • Liaise with our production, planning and warehouse teams to ensure timely despatch of orders.

  • Undertake general query management with third party hauliers ensuring delivery of key customer service level agreements (SLA’s).

  • Raise shipping notifications using supplier portals.

  • Obtain proof of delivery and issue invoices for delivered stock.

  • Receive and process complaints ensuring the resolutions are documented and communicated.

  • Work to tight timescales and deadlines to avoid penalty charges being issued against the business.

  • Raise credit notes and purchase orders (PO’s) in line with company process ensuring liaison with accounts to resolve any open queries.

  • Monitor open orders to ensure goods are being despatched in line with customer lead times, troubleshooting issues as they arise.

  • Maintain pricing schedules and associated assignments.

  • Establish and maintain documentation ensuring live order status information is accessible and meeting customer requirements.

  • Help to develop and maintain appropriate departmental procedures.

  • Provide support/cover within the Customer Relations team with processing orders and customer communications as and when required.


  • Strong administrative background

  • Management of key customer end to end order processing

  • Conflict resolution and query management

  • Experience of working in a fast-paced environment with tight deadlines

  • Experience within a telephony-based customer service role

  • Excellent customer service skills

  • Ability to organise and prioritise workload

  • Demonstrate flexibility, reliability and enthusiasm for the role

  • Proactive approach to problem solving and day to day tasks

  • Good keyboard skills and computer literacy – intermediate level of MS Office, specifically Excel

  • High level of accuracy and attention to detail

  • Good communication skills, both written and verbal.

About the Company

Gold Line Feeds Ltd is an ambitious independent animal feed manufacturer, dedicated to improving the health and wellbeing of your animals, on every step of their precious lives.

As a company, we take pride in our eighty-year feed manufacturing heritage in Northamptonshire, at the heart of the UK. We have during our history, fed countless pets, working dogs, rabbits, camels, elephants, farm animals and even Grand National winners! We have grown our dog food brands; Autarky, Chudleys, Gusto and Trophy Pet Foods with a research-led approach, adopting the latest thinking in innovative feed formulations and great customer service.

We are proud of the family culture that has built the business of today.

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